They had a lot of sea food that was not at all appealing to us, but they did have a Mongolian grill which looked to be worth a try. We were intrigued by the grill and chose to stay even though the price, $15.99 a piece, did not seem appropriate from the looks of it. We both headed for the grill and plated up our selection of vegetables... the sheet of instructions listed several sauces that we were to choose from when it was "grilled." After waiting several minutes for someone to come to the grill we were further ignored while the attendant made up some other food... once he finally looked at us he told us to put our food on the counter and that he would make it... not asking for our sauce or listening to our requests. We picked out some other food, including sweet and sour chicken for which the sauce was empty. We asked several of the employees about the sauce and they all directed us to the table (where there was just an empty container). We were finally told that they would get some and bring it to our table and we returned to the grill to get our food. We picked it up from them to find that it had no flavor and was not cooked very thouroughly. We took it back to the grill and asked that it be done again and have some sauces added to it... Finally back at our table (now with a cold plate of food) we still had no sweet and sour sauce, and on the table was a diet coke... not a lemonaide as requested... Our initial reaction to the food was that it was not worth the $15.99 but decided to give it a chance... we should not have... the fried rice tasted stale, the egg rolls like old paltry meat... customer sastifaction is not the name of their game... the manager showed no concern and walked away from us in the middle of the conversation. They then chose to call the police when we stated that we would not pay the full price. The final resolution offered us was 10% off... with no other option.
more