My husband gave me a spa package gift certificate for Gene Juarez about three months ago, and I finally got the opportunity to get my hair done this morning. When I started to explain what I wanted, this woman proceeded to tell me what a bad choice of color I already had, and that it would take 3-4 trips back to them to get the color where I wanted it. She actually pointed at a portion of my previous colored hair and said "This has got to go..." I have never been talked to so rudely when paying such a ridiculous amount of money. It was going to take about $500.00 to get my hair where I wanted it? I did not feel like a queen. I felt like trailer trash getting a hand out of her expertise. She continued to belittle me when I told her what I did want. At this point, another woman had already done the precut, and I just had to walk out. I cried for about 2 hours and sent my husband into hysterics, because he was so worried about me. This particular young lady sounded as if she was so much better than me, and made me feel very bad about myself. I just hope this never happens to anyone else. No matter what anyone says, God made you special and he loves you very much. No matter what some stuck up Gene Juarez hair stylist makes you feel.