I can't speak for the misdiagnoses one reviewer described, but I received extraordinary care from Dr. Bruce. I went to him when my mouth was literally falling apart--multiple teeth that needed fixing and new problems coming up every week--and he went out of his way to get me fixed up. He spent a great deal of time with me, often saw me at the last minute and went so far as to give his home phone number when I was having a problem. His staff is also excellent.
As far as him being rude--he's a New Yorker! He likes to give people a hard time and he's a goof ball. Just make fun of him and you'll have a good time with him. He does get stressed sometimes, but who doesn't? He's very busy.
It's not your typical dentist office. It's a bit eccentric, but I enjoyed that and felt very cared for by Dr. Bruce and his staff.