we bought thousands of dollars stuff at ikea about one month ago. unfortunately, i lost one curtain's package when i went to return it. the customer service manager was very rude and arrogant. i told him the situation. then he told me everyone bought lots of stuff at ikea. i am not the only customer. he can only refund me 70% of the product's original price since i did not have the package. later, we bought a sectional sofa. it is defective. we've been contacted them for about 4 weeks. finally they offered us $100 discount or they would like to take them all back. when the manager talked to me, the only thing we felt was he did not care about anything, and he was not patient as well. it was like we begged for something. he was the rudest man i ever talked to. probably there are so many people love ikea's stuff, so they don't care if they lose one or two customers. they suck!