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Dania Furniture - cheap and no customer service - Review by S F | Dania Home & Office Interiors

Dania Home & Office Interiors

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Dania Furniture - cheap and no customer service 3/11/2008

If your considering purchasing furniture from Dania, one word of advice: DON'T. We purchased a "new" sectional which took weeks to arrive and when it finally did, it had a a hole in the chaise with large staples sticking out. The process over the next couple of months to get it repaired was painful to say the least. In fact the couch, made by Rowe furniture, was so cheaply put together that the inspector said there were several places that were sewn poorly/inaccurately. I wrote a letter to the store manager to share our frustrations of the whole process (months), including that scheduling at "our convenience" really was only at Rowe's convenience. On top of paying for a defective piece of furniture, we had to take of 2+ days off of work - unpaid - and they did not finish the job the first time around because the person was late. The store manager wrote us saying we would not be reimbursed anything and, in fact that it was "our inability to schedule the repair that certainly added to the time it took to complete the job." - he included a sheet from Rowe saying that we were "very difficult customers to schedule" - even though the reason for this whole matter was because we got a piece of defective furniture. They had to rebuild both arms of our sectional in our living room and we were considered difficult customers because we both work full time and could not schdule at their convenience. SORRY PEOPLE, we have lives and work outside of purchasing defective furniture! Please - don't waste your time with this place. They were absoultely not customer focused, more than happy to make the sale - but nothing beyond their commission. If you are considering Dania, go to Room and Board, Gabberts, Crate and Barrel - heck even Slumberland - where you'll get much better service and better quality hands down. more
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