Please refrain from even considering this doctor's office. This is the worst doctor's office I have ever been to, and frankly don't know how this place keeps patients. My first discussion with staff when making an appt was awful. Staff was extremely rude and treated my questions as if I should already know the answer. Just plain rude, no customer service or care. And when you're not feeling well, these things don't mix. I waited for more than two hours to see the doctor and had an appt for two hours earlier. Completely inexcusable. By the time the doctor came in to see me I was in tears. In tears from being locked in a room for more than and hour while I wait, and wait, and wait to be seen for five minutes. Diagnosis was amiss because I had been waiting and ignored for so long. Antidepressants? No. BAD SERVICE! I was so sick and so mad at being treated so poorly that all I could do was cry! That's not depressed. I will take my insurance somewhere else, never return to that doctor, never see/talk to that staff again, and NOT fill that bogus prescription for antidepressants with many dangerous side effects. There were even people in the office complaining that they've also been there waiting and had an appt. Just all around bad service for Dr. Ratts Family Practice.