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Worst experience I've ever had in a nail salon! - Review by Karen R | Dana's Nail Salon

Dana's Nail Salon


Worst experience I've ever had in a nail salon! 3/5/2008

I stopped at Dana's for a mani/pedi. I asked to start soaking my feet while my manicure was being done and they didn't like that. I then asked the price and was told that the usual price was $35.00 for both but the price on Mon/Tues was only $30, a $5.00 discount. After 5 to 10 min of soaking I was informed by the manager of the day that I would not be eligible to receive the $5.00 discount because I had already soaked for 10 min and used extra time and electricity. I told her that I had never experienced this in any other shop and I did not think that was fair. If "no soaking" was the rule I should have been notified up front ... (so much for relaxation). I was also told that I needed special "stuff" for my callouses and that would be another $5.00. At that point I informed her that I did not want to finish my manicure and did not want to have a pedicure either. The manager tried to illicit other clients in her cause, which I found quite embarrassing. There were 3 other clients and I believe they all found the incident uncomfortable as well. She proceeded to call me cheap, informing me that nothing in America is free. I asked her to please stop talking to me because I had nothing to say and I was no longer interested in what she had to say. This only exacerbated her anger and she said "no", I won't be quiet. She also announced that she thought I was a very rude person and that I was never to return to the shop because they don't need cheap people like me. She also let me know that she expected me to pay the additional $5.00 for the soaking, to which I told her that she would not get 1 red cent beyond the cost of the manicure. I paid her $12.00 for an incomplete manicure (my choice) and I refused to pay the requested additional $5.00. Of course, my concerns were not of money, but priciple. I was most upset by the unprofessional manner in which I was treated. I would never return to or recommend Dana's to anyone. However, I was in desperate need of a pedicure because I don't usually have the spare time to get one, so I proceeded up Washington St to Paris Nails where I was treated with absolute kindness. They even insisted on finishing the less than perfect manicure that I received @ Dana's and refused payment for their time. Although the way I was treated @ Dana's had nothing to do with Paris Salon, they felt obligated to apologize for the way I was treated because they felt it gave their profession a bad name. By the end of my experience @ Paris, I was more than happy to bestow a large tip upon the lovely folks there to show appreciation for their professionalism, kindnes and expert work. If you're thinking about stopping at Dana's, run right by and take your tired feet to Paris Nails instead. more
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