Really... I could go into all the gory details. But they must think the consumer is stupid to treat them that way.
It is a beautiful dealership. They have tons of cars. The service area is immaculate. The service waiting areas are great. The sales guy was informative, albeit a bit pushy. I loved the car, but was in a bit of a hurry, and had communicated that early and often.
So they began playing the games that I hate from car dealers. They would not return the key to my car without FIVE demands. They claimed that sometimes they make mistakes in the offers that they make. They simply think the consumer is stupid, and work hard to prove that.
While I was there I overheard cranky conversations between several potential customers and a couple of other sales guys. It should have been a warning.
FYI we bought a $40K car for my wife last year. We made one visit to the dealership. Was treated with respect. I did the deal over email in one day, and have been happy ever since.
I'm not looking to screw the dealer out of every last dollar. I just want a reasonable deal. But I REFUSE to be treated with a lack of respect. And I'm afraid that is part of their sales DNA.