I don't know what happened with that other guys experience but if you're looking for an honest shop that stands by their work you've found it at Crest Auto. They won't try and sell you all of these extra services you don't need like the oil change places do. They'll tell you what you should do just as if it was their car. They do great work and fast too! I no longer have to worry about bringing my car in to the mechanic because I know this shop is going to fix my car right and only fix what needs to be fixed. Highly Recommended!!!!!!