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Worst Customer Experience Ever! - Review by Shari R | Stellar Travel

Stellar Travel


Worst Customer Experience Ever! 2/20/2008

Stellar Travel provided us the absolute worst possible customer experience when we engaged them to help us plan and book our honeymoon. I can only guess that they spent absolutely no time researching the cruise they recommended because they booked us on a 55 and older cruise. We were easily 20 years younger than anyone else we saw on board. In addition, Stellar lied to us about our room details (really, seriously, flat out lied), misrepresented ship amenities, and when we had no choice but to disembark on the 4th day of the 15 night cruise - Stellar was of no help - despite their claims to "be there before, during, and AFTER our vacation". When we took this up with them they admitted fault and offered to help us get a partial or full refund. When we decided to act on that recommendation they changed their minds and instead we got a cold response from their legal department claiming that they had no responsibility for the quality of the cruise. Their customer experience manager/owner, Susan Bluhm, didn’t even care to respond to us directly. Nor did any one of the several agents who passed us around during our planning. For a company who claims to have such a customer centric benefit Stellar should be ashamed. They made NO attempt to make this right. This was our honeymoon. It meant nothing to them but we'll never get to have another. more
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