My family and I have been going to this practice for four years now and recently decided not to go anymore. I'm a busy working Mom who forgot--just once--about a check-up appointment for my son. Although we had never broken appointments before, the receptionist insisted I pay the $50 fee. I didn't even know they had charged such a steep fee--it's not posted anywhere, nor has anyone ever mentioned it to me before. I'm writing about this so no one else will be unexpectedly slammed with this fee.
Because they did not waive the fee, nor were they very understanding about this, I'm taking my family to another practice.