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Excellent Customer Service Long Distance - Review by Don W | Mervis Diamond Importers

Mervis Diamond Importers


Excellent Customer Service Long Distance 2/11/2008

Ashley Gwinn and Ronnie Mervis, Thank you for making my diamond upgrade a very possible and pleasurable experience. I realize my story is a little unique. I was in South Africa and was introduced to Mervis Brothers Diamonds by a friend. I was looking for an investment grade diamond. I purchased a nice diamond and kept it locked away. Recently I reconnected with a long lost love from Ireland. While traveling in the USA, I looked up Mervis Diamonds on a recommendation from Ken in South Africa. I talked to Ashley Gwin and later Ronnie (with that familiar SA accent). We were able upgrade my diamond for one suitable for my soon to be bride. I was able to make this purchase over the internet and long distance successfully. Ashley did a fantastic job of understanding my needs and she picked out a perfect diamond for us. I appreciate all the help and the fantastic customer service. more
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