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Horrible Experience!!!!! - Review by Jim L | Penguin Windows

Penguin Windows


Horrible Experience!!!!! 2/11/2008

I was one of the unfortunate who got suckered into their "one and a half hour" sales presentation. It actually took no less than 4 hours!!! When we made the appointment, we had asked for ONLY a price to replace 2 broken windows we had. When they confirmed the appt., we again expressed that we didn't want the whole presentation and just bid for 2 broken windows. When the salesman arrived we AGAIN explained that we didn't need or want his regular presentation but just a quick bid on the 2 broken windows. "Sure. No problem," he said. But then he somehow still managed to rope us into the full presentation before we realized what was going on. After 45 minutes, we realized he was going after the entire presentation we just figured we'd let him continue. After all, they said it would be only 1.5 hours total. Throughout his entire presentation, he said several times that at the end he just wanted a simple YES or NO from us - no pressure. We agreed that was fair. I must admit, the information he was providing on heat loss, my current windows, their company, and their windows was intriguing. But soon dinner was ready, the baby was crying, and this guy wasn't even closed to finishing up!!! 3.5 hours into the presentation, we finally started to talk price. It was $48,000 to replace all of our windows with their "energy saving" windows. FORTY EIGHT THOUSAND!!!! We again explained that we weren't interested in replacing all of the windows and definitely less interested, with that price tag. That's when his tone changed sharply. He then became increasingly demanding, offering us all sorts of financing deals and explaining how the deal paid for itself in energy savings. Despite his continued demands, we kept saying NO. We simply weren't interested, but apparently he was only interested in hearing YES. He persisted and tried another 10 times to convince us we needed to do this deal - and do it TODAY! There were HUGE incentives if we acted RIGHT NOW. But tomorrow it would be back to full price. And the demands turned into downright rudeness. We were more than polite. But once we emphatically made it clear we weren't interested in anything from him - including the 2 windows, be became downright condescending and rude! He turned from a nice gentleman into a rude jerk! I couldn't believe it. Don't let these guys in your front door!!! more
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