you take pet in for spay/neutuer, they try to sell three plans to you: bronze, silver and gold. manipulation right there, buddy, because they want to make you feel guilty about what you choose.
Their prices seemed pretty high, over $200 for a neuter at the gold package.
See, if you get the cheaper package, the pet doesn't get meds.
Whatever. They should tell you right up when you go in there.
Anyway, the people that work there are very nice.