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Extremely pleased! - Review by Todd W | Frey’s Olde Time Furniture

Frey’s Olde Time Furniture


Extremely pleased! 1/25/2008

In early October I went to a local Rosa's store and found a corner tv stand that would be nice and comparably inexpensive to other wooden stands for my living room and new flat screen tv. Upon researching the manufacturer more (Eagle Industries), I found a slightly different model/style that would be perfect. The rep from Rosa's suggested that it could take 10-12 weeks to get the piece and seemed more interested in trying to sell the model that they had in inventory. I subsequently went to Carolina Furniture on Sheridan Drive in Tonawanda and learned that they could order the piece that would be perfect. Indeed, they indicated that they would go 10% less than Rosa's and that it shouldn't take more than 6-8 weeks (i.e., the guy at Rosa's was being "unrealistic"). That was October 15. After getting the run around throughout December about the piece including a myriad of excuses, a rep from Carolina Furniture informed us on December 28th that because the store had not met a minimum quota for ordering from Eagle, that my tv stand still had not been shipped and they could not guarantee when it would be. I cancelled the order and got my money back. Upset, I went out after the New Year to various stores and stumbled upon Frey's. I noticed that the store carried furniture from Eagle and the staff informed me that (1) they could order the stand I had tried to buy through Carolina Furniture, and (2) because they had just placed a large order through Eagle earlier that day, they could fax an attachment to the order for my stand and likely could get it in 3-4 weeks. I made the purchase. The tv stand was received in LESS than 3 weeks and it looks great in my living room. I learned a lesson that with some furniture manufacturers apparently the retailers have to order a minimum quota to get them in. Perhaps the rep from Rosa's was just trying to convey that. Bottomline - I had a a great shopping experience through Frey's (I had good timing apparently) and I WILL NEVER GO TO OR RECOMMEND CAROLINA FURNITURE TO ANYONE! more
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