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Watch out for Penguin! - Review by Lily V | Penguin Windows

Penguin Windows

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Watch out for Penguin! 1/25/2008

Last night we had a Penguin guy and his sidekick give their presentation. We were impressed by the windows themselves and their quality. But when it came down to giving us the price of our 11 standard size windows and patio doors it came to about $27K. We nearly fell out of our chairs! After explaining that we were in the process of getting quotes from other companies and that there was no way that we would be making a decision right then and there, he still pressed on. He suddenly came up with discounts (where were they before??) and even called his manager for approval on additional discount. (Though I doubt that he really called anyone) Again, we stated that we would not be making this huge decision right there. He continued his spiel and even tried to make us 'understand' the actual cost of the windows over the next 5 years. I'm certain that he didn't understand Finance because it didn't make any financial sense. We felt like we were dealing with a car salesman (for that money we could by a decent car). He finally figured out that we weren't going to sign and packed up to leave. Before leaving he called his manager to 'check in'. He, very rudely, proceeded to talk to his manager about us....which reminded me of being at a car dealership. I should have grabbed his phone to see if he was actually talking to anyone. As he walked out he was pouting and tried to show me his 'hurt' look on his face. He mumbled a thank you and gave the weakest, most insincere handshake I've ever received. Penguin may be great windows, but a 3-hour high-pressured pitch by a sleazy guy is not needed. Even after the sticker shock, I considered that the windows may be worth it. But, certainly not after this guy's attitude. I felt the need to shower afterward. We're still laughing about the whole experience. more
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