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Terrible and Unfriendly Customer Service - will not be going back! - Review by Cynthia L | Art Stone Dance & Bodywear

Art Stone Dance & Bodywear

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Terrible and Unfriendly Customer Service - will not be going back! 1/3/2008

I had an extremely unreasonable, completely unprofessional experience on my first visit here. I had a discount coupon from their store to use that I forgot to give to the owner as she was ringing up my purchase. The owner refused to honor the coupon stating that it was my mistake by not giving her the coupon before she rang the item up. I apologized for that, but asked her what happens when a purchase is mistakenly rung up- she stated in a very stern way that they she doesn't make mistakes, that "YOU made the mistake!" I was very surprised at the response and also to find out that she was the owner. She said she did not want my business, which is unfortunate, because based upon a good first impression, I would have been a lifetime customer since my daughter is only 2 and 1/2 years old. It's unfortunate that she was so shortsided on customer service. Interestingly enough, another customer was in right before me and the owner was downright mean to her, who politely asked about a return. The owner curtly replied, "We NEVER take returns!" and left it at that. Even so, I think there is a professionally courteous way to convey a store's strict policy and still keep a customer coming back. I will not be giving Art Stone my business and will be letting other dancers/mothers know about this unfriendly, unreasonable store. more
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