The staff at Rotherwood are caring pet owners that care for the well being of your pets.
There's nothing more annoying to me than people who adopt pets at shelters because they are cheaper than breeders and only take them to the vet because they're getting something for free. The complaints start when they discover this little creature eats and needs proper medical care which includes vaccines, medical exams, labwork, heartworm prevention and depending where you live, flea and tick protection.
I don't know of any human doctor's office where you can just walk in any time you want and expect to be seen without an appointment for free first of all then you turn around and complain because they charged you for the services they provided.
It's sad that shelters aren't doing a better job of screening new pet owners and properly schooling them about what it's going to take to properly take care of these new family members. Mr. Rick D. has been a dog owner for 20 years and never had clue and it seems he still doesn't.