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Horrible experience at the body shop. - Review by R G | Longo Toyota

Longo Toyota


Horrible experience at the body shop. 12/24/2007

1. Took a month to fix moderate damage, not because of the hours required to repair the car, but because of a lack of communication, lack of urgency, lack of organization, and lots of mistakes. 2. Person I dealt with, Mike Cabrera gave me a huge attitude and actually raised his voice at me when I asked him how much longer it will take to fix my car after I waited for 3 weeks. 3. Refused to update me on the status of my car repairs, had to repeatedly call the body shop in order to get a response back. 4. When I finally come to pick up the car, took another half an hour of standing around after finishing all the paperwork waiting to pay my bill because of yet another confusion with my file which appeared to be VERY disorganized, and I find out they didnt even bother to fix the window of the door that had been closest to the impact, which was slightly dislocated due to the force of the impact and thus continues to move after fully closed, and makes weird mechanical noises when rolling up. Had told them about this problem when I dropped off the car a month ago, even showed an employee and got confirmation that he understood what I was talking about. I ask about it repeatedly and they claim it had stopped moving and seems fine again, yet a month later I find out nothing has been fixed and they claim they don't hear anything. Said that if I wanted to come back after the weekend they will try to "diagnose it." Already yet another major inconvenience in a chain of horrible customer service and timeliness, but I come back anyways on Tuesday only to find out the service manager I dealt with decides to take a sick day right before I come in and no one had scheduled my appointment to diagnose the car. They take it to the service dept. and without looking at the window for more than one minute they tell me they don't think anything is wrong with it and if I really want to diagnose it I will have to wait until a technician in the collision dept has time to look at it. Got fed up and left. Not one to complain about minor mistakes, but I have never dealt with such a ridiculous ordeal as this. Being in a car accident is stressful enough, but the horrible customer service at Longo made the ordeal much much worse. I will never go through their body shop again, and to this date my window still hasn't been fixed because I havent had the time to bring it in to another shop to try to get it fixed under warranty, which I shouldn't need to do in the first place if Longo had just done it's job swiftly and orderly. It's to the point that I'm afraid to open my driver window at all for fear of making it worse somehow. Bigger is not always better, as in the case of Longo. more
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