Definitely no stars at all...over the years the few times we've had anything to do with this business was because we couldn't find what we needed online. How the owner of the Seattle shop, Dave King, has remained in business since 1980 is beyond us. He is one of the most rude business owners we've ever encountered....in fact he goes way beyond rude...(explicatives deleted here).
And if you google "action small appliance seattle" you'll find a bounty of folks unhappy enough to put pen to paper (type to screen). In the two dozen we read, not one single review was positive.
With the many options to shop online, shops like this can die a grizzly death for all we care. Make room for a local business that we actually WANT to do business with.
Dave's brother, Mike owns the Bellevue shop (425 643 9806). We've had unsatisfactory service there as well, so it must be genetic.