Crown car wash is top of the line. It cleans the car great and drys it superbly w/o a bunch of people hanging onto my car and scratchn it. The people who work there have never caused me a problem, but i guess when your dealin with hundreds of people a day you will have at least one dissatisfied customer. Im live right in the area and if i had to deal with the assholes that live around the holmdel area i probobaly be screaming at them too. But overall the employees speak english and the carwash does an excellent job on my car and they employees dont touch it. I love this car wash!