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NOT PLEASED - Review by Anne S | Roy E Steele Shoe Repair

Roy E Steele Shoe Repair

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NOT PLEASED 12/14/2007

I am not at all pleased with the service of Roy E Steele Shoe Repair. When I dropped off three pairs shoes to have the heels fixed, Roy barely looked at me when he spoke, simply telling me he wouldn't get to them until a week from that date. I said that was fine. He required me to pay him up front. When I returned on the specified date, he had closed his shop early. (I was there at 3:20, the hours posted on the door said he was open until 3:30). I came back the next day at 2:45 and his shop was closed then as well. I went back to work and tried to call and see if his answering machine had the hours on it, which it did not. I still have not gotten my shoes back and am very frustrated at the lack of customer service. I would not recommend this place to anyone in Louisville. more
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