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horrible experience - Review by gi g | Techlab Photo

Techlab Photo


horrible experience 12/13/2007

I just had a horrible experience at techlab. I had ordered some WALLET size pictures and was given the photos printed on 4X6 paper. First they were not ready when they were supposed to be, my 2nd trip there I was foolish not to check the photos until I got home. So the following day I called and asked why the photos were not cut to wallet size as I ordered. I was told by the EMPLOYEE that they would cut them down to size "no problem". So I made my 3rd trip down and was told that they charge $40 dollars to cut down the pics (my pics were $10) ridiculous. I asked to speak to the manager and spoke to the owner who proceeded to tell me that I should not complain bc I got a DEAL on the photos(less expensive when you order online) . When I told him that it was not written anywhere on the website that the photos will not be wallet size and that it is an additonal fee to have them cut down or that his employee did not mention a fee when I called "The owner" shrugged his shoulders and said I should have known that bc its standard policy. I was so taken aback by this establishment which is claiming to be a professional photo lab when it is in fact a mediocre lab with unethical business practices. Don't ever go here !! more
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