I must admit there is quite a bit of pet supplies, pets and other things crammed into a relatively small space. Which would account for the smell. That being out of the way the staff there is very knowledgeable and helpful. The owner's first love is for birds as you will tell very quickly but I bought a kitten there recently. My 5 year old came back several times to see the kitten before my mind was made up and every time the staff were patient and helpful. Since then my kitten has received check-ups and is in perfect health. We got a great price on her ($100 for 5 month old all gray tabby with all shots/dewormed) and an extra 10% off of all pet supplies and grooming. Overall I am very happy with my experience.