I had a wonderful and unforgetable experience about 6-7 years ago at Gallery Furniture and I'd like to let the world know. I found myself wanting to purchase a certain mattress one partucular night but unforturnately a slight emergency developed. I called Gallery Furniture and told the salesman which mattress I wanted but I needed for them to orchestrate the transaction rather quickly. The salesman told me that I would receive a confirmation call within 5 minutes. Lord and behold, it was Mattress Mack himself. He gave me instructions on what I needed to do so that when I arrived at the store, the transaction would go smooth and quickly. Sure enough, everything was right on time which allowed me to handle the emergency without a hitch. This left such an impression on me that I was able to recall it when I had an unforgettable experience at the Dump as well. But, unfortunately, it was a bad experience. You see, due to poor workmanship, I lost 6 new dining room chairs on I-10 East one November night. I spoke to 3 seperate so-called managers and got nowhere. They all hid behind the waiver I signed after they haphazardly loaded my merchandise on my truck. After everthing said and done, I've got a huge unpaid bill and nothing to show for. I really upset the district manager when I mentioned my experience with Gallery Furniture. I told him he needed to follow Mack's lead when it comes to true customer service. I'v said it before and I'll say it again, it's good to know that there's someone like Mack who really cares for his customers and has not forgotten his roots.
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