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DO NOT USE RAYNPROOF - TERRIBLE JOB & TERRIBLE SERVICE - Review by Elvis P | Rainproof Roofing

Rainproof Roofing

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DO NOT USE RAYNPROOF - TERRIBLE JOB & TERRIBLE SERVICE 12/7/2007

Do NOT use Raynproof Roofing!! They had terrible workmanship and even worse customer service! Raynproof was hired to do an “easy” reflashing of our skylight at end of 2006. After several days of work they told us they were done and they would come back to clean up their pile of materials and trash in our yard the next day. When it was still there a few days later we called to remind them, but it remained in our yard for about 3 weeks! During that time we called twice to tell them that we could hear and feel wind blowing in around the skylight, and a small leaf even blew in one day!! No response. In the mean time, their accounting department called to put pressure on us to pay for the job that wasn’t done correctly in the first place! After telling her that no one had come back to fix the problem with the wind blowing in her response was “well I’m sure there’s a good reason why they did that”. It took another phone call after that before anyone came out to look. After a few days one of the workers called to apologize and said the guy who did most of the work “forgot” to put some kind of liner in before putting the skylight back in. In Nov 2007 we first saw a leak in a new place, near the skylight. We called another company to look at it since the leak was in a different place than last time, and we had such bad response and service from Raynproof, we didn’t want to wait again for poor workmanship or service, especially during heavy rains. After looking up on the roof it was discovered that Raynproof neglected to put a couple of nails back in to the flashing, so there were nail holes, but nothing to fill them with (except water). The heavy rain storm caused lots of water to go in those holes, leak into the fiberboard and down into the light fixture. The new company showed us the empty holes, and trail of water to the fiberboard and light. We had the new company fix it because we didn’t want the long wait from Raynproof during the rainy weather. We later called Raynproof to give them the chance to rectify the situation by paying for the secondary leak that they caused, which amounted to only $300. After a second call, I finally got to talk to someone – the owner, who was completely defensive, even hostile, cut me off in mid-sentence several times, and yelled into the phone! He refused to pay and implied that the new company was lying to get business, even after I told him that we saw the missing nails and trail of water damage with our own eyes. Poor job, and poor service. more
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