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owner is defensive and rude about criticism - Review by Tracy S | Genco Quality Meats and Imports

Genco Quality Meats and Imports

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owner is defensive and rude about criticism 12/7/2007

I ordered the Pizza Cicci today. The menu didn't say it was a WHITE sauce pizza (it did indicate olive oil) . The only pizza that indicates its a "white pizza" on my menu is the Frank Pentageli. When I called to let him know that I was a little disappointed, he became extremely defensive "so, what do you want me to do?!" I assured him that I was not trying to get anything free, but was just disappointed. Then he wanted to insult me by telling me that any pizza made in Chicago in the Marguerite way has no sauce. Okay, but you are in Lockport! Then he tells me that he is Sicilian and he should know. Perhaps what people want when they call is for you to listen and show concern. The pizza was okay, but really missed the bus without the sauce and after speaking to the owner and hearing his lack of customer concern, I threw the menu in the trash. I have ordered about $30 weekly from there in the last two months because I work nearby. I did not appreciate his lack of manners and will never go there again. I will order from Rosattis on Weber going forward. more
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