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Poor Customer Service - Review by Miss L | Midtown Buffet

Midtown Buffet


Poor Customer Service 12/6/2007

I do enjoy going out with a few friends and enjoying the varieties of food available in Manhattan. Two of my friends and my boyfriend had decided to have dinner at Midtown Buffet. It seemed nice and orderly in there and we were promptly seated as it was not very busy at all. However, about half an hour to our meal, we're already given a make-shift check written with ink on a piece of napkin, indicating the total of what we owe them. Basically, I felt like we were already being rushed out when we just sat down and gotten our food. As I recall it is a buffet and I would think we're able to get more than one helping of food before you're expected to leave. Not even ten minutes later as we're just sitting back down after getting a little dessert, a waitress this time gives us an official check, again, stating how much we owe them. We decide to just leave quickly since we did not feel welcome. As we place the money onto the plate the waitress is already demanding we pay tip and telling us exactly how much tip we're suppose to pay. First of all, last I checked, a tip is optional and I feel you earn tip if you provided good service, which they did not. I go to speak with the cashier and asked for the manager. The man says he is the manager and I explained to him how uncomfortable I felt about what had just happened. He does not look me in the eyes, and just keeps saying "okay, okay", and continues to put money in the drawer, dismissing my presence. He does not even apologize or make any indication that he is even apologetic for his employees rude behavior. Needless to say we will definitely not be returning there again nor recommending it. more
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