My sister visited Chaplin's today. At first, all was well. She test drove a car while they evaluated her trade-in. Then the negotiations began and things deteriorated quickly. Fortunately, my sister had shopped around, so she was knowledgeable about the market. She told them of the other vehicles available at other dealerships. They (grudgingly) improved the terms of their offer. They kept saying "What will it take to complete this sale TODAY?" They clearly were desperate to make the sale, but kept piling on the bullsh*t about how great the car was (** it had higher mileage than the other dealer's) and how reasonable the price was (** higher than the other dealer's), etc. The last straw was when Chaplin's retained custody of my sister's car keys, so she couldn't drive away after deciding not to sign on the dotted line today. THIS CONSTITUTES COERSION! Then after she got home, they called to say that they "accidentally" kept her registration. They said they needed it to verify the VIN number. This tactic prevents my sister from trading in her vehicle anywhere else until she has either (1) waited for them to mail the registration to her, or (2) made another trip across town to retrieve it. THIS IS A DISREPUTABLE ESTABLISHMENT! If you are considering doing business with them, RUN - do not walk - in the opposite direction!