After calling Desert Wave Limousine and booking a limo five days in advance we ended up needing to cancel. We called to cancel two days later and the girl was more than happy to take care of this! There was no confirmation upon booking, and none during cancelation.
The following week, I noticed two charges. One for the $80 holding fee and another for $340. After speaking with Kim (the owner), he informed me they showed up at the house at 10AM as scheduled and the limo was never canceled. There were eight people (myself included) at the house until 10AM. We got into the rental car and left at 10AM. Throughout the entire day, this company never called my cell phone to say they were there and I did not expect them to be - since I canceled.
I tried to split the cost (having him refund 1/2 of the charges for the unused limo) and he continued to call me a liar. He went on to say that while he was not always around, he was sure the two girls were "detail oriented" and he could not believe they would not cancel a request. He ended the call with "Do not call here again" and hung up on me.
If you use him, be sure you do not need a change of plans and do not expect the customer to ever be right. If he does not agree - then you are just a liar.