It really is very simple. You call the number, which is clearly listed on the web page. A person answers and gives you an appointment for the day of or the day after. She sounds a little harsh at times because I think she is really busy. She told me they stop taking appointments at 7:30pm. I found Dr. Galligo there, who is really nice and is dealing not only with my chronic pain issues, but my blood pressure, thyroid and hormone imbalance. I like him for a regular family practice physician. I never have to wait long either.