You would think that they would have brought a LADDER!!!!!
Guy shows up, within the install window....not in a truck with ladders and equipments, which made me suspicious.
So... long story short, guy did not have a ladder long enough to reach the roof of my house (2-story).
Canceled my install and going through Clover Installation, the guys who did my first two installs...
They are excellent!
Clover Installation :