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Cancelled order after 8 weeks - NEVER GOING BACK! - Review by Gina W | Frey’s Olde Time Furniture

Frey’s Olde Time Furniture


Cancelled order after 8 weeks - NEVER GOING BACK! 11/17/2007

I have had the same experience as most everyone else with delays and runaround from sales people. My 5 piece oak dinette set was promised to be ready for pick up in 2-3 weeks. When I finally called after 5 weeks they said the chairs were delayed but the table was in. When I called after 7 weeks, another person told me that the whole order was just put in after 7 weeks and it should be there in a week! Of course, never a phone call letting me know of any "delay," but then everyone I talked to gave me a different story anyway so it would've been hard to keep their story straight if someone did call! Upon complaining to my salesperson, he said we would be "compensated" and it would be noted on our invoice. The set did show up the next week and when we went to pick it up .. surprise..nothing was noted on the invoice for compensation! The salesperson said it was my fault I didn't call before coming to pick it up and that my salesperson wouldn't be in until the next day so I should come back! Customer service absolutely sucks at this place! This guy would only offer me 10%, which just about covered tax, and what I considered a slap in the face, so we cancelled the whole order right then. Luckily, we had applied for their credit so they didn't get any money from us like so many others had happen and I didn't have to fight for my money getting returned. I will never go back! Enough other competition out there that I will give my hard earned money to! Tell EVERYONE to stay away from here. Apparently, this is the norm and not the exception. I can't understand why they have been in business so long if this is the way they treat their customers! more
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