I signed up for wow service 7 mths ago in the chicago area.
As one of the cheaper providers avaliable i thought i would take a chance.
It started out with them bringing 2 analog boxes for the initial installation,
problem with that was that i ordered 3 DIGITAL boxes, they also brought
a cable modem that was inoperable. When i called to complain they told
me that it would be 10 days before they could get someone out to replace
the boxes. I told them that this was unacceptable and that if it couldnt be
rectified sooner that i wanted to cancel, all of a sudden there was a next
day opening. In the FIRST month i had service i place 8 phone calls to
get them to rectifiy everything from the VOD service (i had the premium
package), to replace my second non working modem. I in all placed
a total of 31 phone calls to get them to fix the VOD service, which had
problems with everything from error notices to signal disruption to
signal degredation. On one of those service calls the tech actually
said he could fix one of those problems but i had to pay him $50 cash!!!
B/c it was something outside company guidelines he had to fix. The
customer service is atrocious. I would call to try to get my VOD service
working, and the response was always to unplug and reboot the box
WHICH NEVER WORKS!!!! All in all, i had comcast come and install the same service yesterday after reaching my limit with the backwoods company. Im paying $20 more
a month for the same service, but guess what my VOD worked FIRST
TRY!!!! I said wow many times over the course of my patronship of
this company, but it was usually followed by, WHAT CRAPPY SERVICE!!!!