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Horrible Customer Service!!! - Review by Helming H | Jam Paper & Envelope

Jam Paper & Envelope

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Horrible Customer Service!!! 11/13/2007

On behalf of the store itself, I'm sure it is very nice, and it sounds like they have wonderful products. However, I'm writing about their customer service agents-- the ones who answer the phones when you have a problem. I ordered several products from Jam Papes for my wedding invitations. I asked for 2-day shipping and did not get the products I ordered for 5 days. (I ordered on a Thursday and did not get them until Wednesday of the following week.) When I got the box, it had two gaping holes in the bottom of it. UPS dropped it off, and I didn't get a chance to sign for it. The products were packed in a very thin box that said "100 Envelopes" on the outside of it-- a manufacturer's box that shouldn't have been used to ship such a heavy order. On top of that, all of the products were not wrapped in bubble wrap or secured in ANY way. Horrible packing job!!! So, 75% of the order was ruined... with most of the paper and all of the envelopes bent. So, I called and was told by one of their customer service reps (Ann Marie) that "life happens." I asked what she was going to do about it, and she told me that it was UPS's fault. They refused to take any kind of ownership for the box being poorly packed and my $600 paper order being ruined. We wanted to get answers from them on how they could make it better. When my fiancee got on the phone and began to ask questions, they actually had the nerve to ask him if he was deaf-- they weren't going to take ownership! So, with no other options and NEVER wanting to do business with them again, we had UPS pick up the box 2 months ago to be investigated and still haven't heard anything from Jam Papers. Instead of ordering from Jam Papers again, we went with a company out of Illinois for our invitations called Envelope Mall (envelopemall.com). Great customer service at Envelope Mall, better prices, and they followed through with their promises. Don't use Jam Papers! If something goes wrong, you'll be sorry!! more
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