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Great Food/Terrible Customer Service - Review by hungry h | Portobello

Portobello

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Great Food/Terrible Customer Service 11/9/2007

Food is great, prices are great, portions are large. On a busy weeknight, your salad is served, and before you've so much as started your salad, your appetizer is served, then your entree is teetering on the edge of your tiny table. They don't pace very well. They want you in and out and the next person seated asap. I'd never recommend going on a Saturday night, it gets extremely loud and the wait is extremely long. We've run into several difficulties, such as falling through a delapidated chair, or a drunken patron that was asked to please be a little quieter. Management seems inept and unwilling to handle these situations. It's a crap shoot, you never know what it'll be like til you get there. Call ahead to inquire as to how busy they are on that particular evening. more
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