Drain Surgeon does not have the expertise or willingness to do much beyond simple repairs, which given the availability of the proper materials, you could probably do yourself. I suppose they are adequate
for fixing or replacing an outside leaky faucet, for instance, but they are woefully under-staffed and under-informed for more complicated plumbing jobs. Nor do they seem enthusiastic about taking on tasks
beyond their limited resources. Based on my experience, this is strictly
a handyman outfit.