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What A Waste of the Last Six Years - Review by Sandra W | Primary Pediatrics

Primary Pediatrics


What A Waste of the Last Six Years 10/30/2007

I decided to go with Primary Pediatrics 6 years ago when a doctor from the practice released my daughter from the hospital when she was born. What a terrible decision that was. Over the last 6 years, I've taken my daughter to Primary Pediatrics for sick appointments, well appointments, booster shots and physicals. I can't even estimate the amount of time that I've wasted sitting in the waiting room and exam room. You sign in, the woman at the counter takes your copay and then the waiting begins. I'm not talking about a reasonable 20 minute wait during busy times. I'm talking as much as 2 hours spent in the waiting room. When the nurse finally calls your name, you're taken back to the exam room where you're forced to wait for another hour (not kidding or exaggerating) for the doctor. THREE TIMES over the last 6 years we were forgotten in the exam room. I will never forget running down the hall, chasing a diaper-wearing, screeching, bored toddler who had simply lost it during the endless wait. Each of those times, after waiting for an hour, I went into the hall and asked a passing nurse when we'd be seen. I went to the reception desk to inquire as well. Each time I was told that "the doctor will be in soon." And each time, it turned out that our chart had been "misplaced" and we weren't on any doctor's schedule. Very little in the way of an apology was offered during those times. I tried for a long time to forgive and forget, thinking that I'd just shown up on bad days. Then it occurred to me that I really didn't have to take that anymore. We left the practice a couple of months ago to go to Dr. Seth Eaton's office (also in Laurel) and we couldn't be happier. Hopefully, I'll never again have to block off an entire afternoon to take my daughter to the pediatrician for a simple check-up. By the way, when we transferred and asked for copies of her medical records to be sent to the new office, they lost them and still charged me for them! All I could do was laugh at that point. I'll gladly eat the $15 cost to get the hell away from Primary Pediatrics. Good luck, moms and dads. more
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