I, ironically have perspective on both of the experiences above. We too have been long time Waterman patients. (I am the mother of twins). I agree that back when Dr. Utter was there it was the perfect practice. His wisdom, personality and experience, combined with the younger, predominantly women Dr's he added to his practice made for a great combination of good old fashioned hands on experience and fresh new perspective and knowledge. My children were extremely premature and required significant care and without Dr. Utter at the helm (and the weight he carried at the hospital and the confidence and reassurance he offered me) they would not have turned out the way the did.
That having been said, it is not the practice it once was. The dr.s that make up the practice have for the most part become focused on moving people thru and moving on. You do get the feeling that they don't really know you or your children any more. Dr. McGookin is one of the best of the new bunch of dr.s and hearkens back to the kind of care Dr. Utter would be proud of--but sadly he is more of an exception than a rule. Don't get me wrong--these are fabulous Dr.s and importantly have real weight in the hospital community and great connections for specialists and referrals--all great things. But much of the humanity and personality is gone. It takes hours to get thru on the phone. Office personnel are brusque to rude. Just not what is once was. The hard part is the good (knowledge, experience, quality of care and referrals) still outweighs the bad (lack of personal touch, sometimes abrasive doctors, challenging office staff/limited accessibility due to high demand).