I see all the past reviews and I must say that I can understand why they were written as I did know and had delt with the last owners. But as of about 5 months ago the old owners have retired and since then has new ownership. I must say that I see the big difference in customer service. The guy is always willing to help you out with whatever your problem or question may be. He treated me very well and went over everything with me in full detail. I bought a new custom built computer from him and I'm loving it! I have never had a better or faster computer before. So I just wanted to say that the past reviews are very old and if you do need something I would highly recommend Tiger Tech now. I know I will be going there for any type of computer service I need in the future.