Recently we booked a party at the Everett location a month in advance for our daughter's 4th birthday. We had been to parties at Pump it Up and thought that it was a great idea for our daughter's party so we decided to try 321 Bounce. We went in person for a tour before booking and loved it. While looking at the place we specifically asked the onsite manager, who was giving us the tour, while in the "bounce zone" if we would have this room to ourselves for a private party and she said "Yes". We continued to see the party room and loved it and booked the party same day. Everything went as follows as they say. We recieved the invites in the mail in two days sent them out, and planned a party. Two days before the party 321 Bounce called to firm up on the pizza order. At this time I asked if it would be alright to come a little early to set up the party room before the scheduled play time and was told no because of the other party that would be taking place. At this point I became very upset because we were told that we would have the "bounce zone" privately. The same girl, "manager", with whom gave us the tour and who had called apoligized and said that she would talk to her boss about some kind of resolution to this problem and get back to me. The next day her boss/owner called me and said that there was nothing that he was going to do about it and that they were not at fault whatsoever. He said that he had spoken to his employee and she would have never told us this. He basically called us liars. Unfortunately with 1 day to spare we had no choice but to go on with the party with no kind of compensation at all. This is the worst customer service that I have ever had and I would never recommend this place to anyone.