I was promised that they will hold my items until I was ready to pick it up, but they sold it to someone else before I can pick it up. One item is now out of stock and they promised to give me the credit back to my credit card, 3 weeks later and still no credit back to my credit card. My other item is suppose to be ready for pick up now, but they still have not called. I told them I want a refund and it's going to be harder than I think. I have open a file with the BBB and my credit card company, hopefully soon, I will get my money back from these crooks.