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Huge billing and customer service headaches! FALSE Estimates!! - Review by Jason K | Beach Cities Dentistry

Beach Cities Dentistry


Huge billing and customer service headaches! FALSE Estimates!! 10/11/2007

After being provided a written Good Faith Estimate by Dr. Tehrani for dental work to be completed, he later billed us an amount over 500% ABOVE his initial estimate. This difference made the amount we "owed" literally THOUSANDS of dollars above his initial estimate. Upon contacting him daily to discuss, he refused to return telephone calls and asked his receptionist to tell us he was "out today" or "at lunch" or "with patients" and unavailable to speak to us. Once we finally tracked him down, he indicated that due to a "computer glitch" the error in his estimate had been made, and he was not willing to take responsibility for the error. We disputed further, and he would not budge. We even offered him a settlement amount (which, by the way would still pay him several hundred dollars ABOVE the amount of his initial estimate), and he refused, calling us "crazy" and telling us to "think long and hard about what you are doing." Our Opinion - this is a dentist to avoid if you're looking for honest and credible business dealings, and adequate customer service including return telephone calls. more
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