I had a very nice massage at Gene Juarez Redmond until it came time to checkout. The massage I had picked out was an $85 massage and the total at checkout was $115. Now I don't mind paying $115 for a massage if I know and agree to it ahead of time. When I questioned the front desk they said the reservations person said she had quoted me that price. She absolutely never discussed price at all. I was going by their own booklet when I named the massage I would like. Gene Juarez philosophy at the Redmond Town Center is that the customer could not possibly be right. They refused to listen or believe that their employee had never quoted me the price $30 over the price listed in the book. And so I was charged and sent on my way- the effects of the lovely massage gone in an instant.