Horrible. Arrogant, disrespectful, not friendly. They towed my car, fine, I understand that and was willing and happy to get it over with. I had to wait outside their gate for 40 minutes until someone showed up to release my car. He pulled up and said with an angry voice "what do you want?". I told him I was there to get my car. He said "It's going to be awhile". OK, so I waited another 20 minutes. Finally got to releasing my car, they charge $165 for towing and $55 a day for storage, just ridiculous. I paid and left. 3 days later I get a notice of sale in 30-days from them. I have my car, I paid and they still send this as though they still have my car? I called in to ask about it and they man who answers the phone disrespectfully says: "you'll have to call back Monday when I am in the office".... If you want to support a towing company that is built on bad business practices, pick Lamorinda towing. If you are broken down, tell AAA to send anyone but Lamorinda towing unless you want bad service and weeks of hassle afterwards.