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Extremely rude and uncaring - Review by Jane D | Ann Arbor Animal Hospital

Ann Arbor Animal Hospital

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Extremely rude and uncaring 10/5/2007

My new kitten had blood in his stool and so I took in a stool sample to get a fecal test. It wasn't even run until the following day because the lab tech was out, and when I called in, they told me it was negative. This was strange to me as he had just gotten off a course of medicine for giardia, and I had assumed that it came back. I asked if they were sure the test was right, and after asking around, the receptionist told me yes, that I should just wait and watch my kitten to see if he would get better. I tried to ask some more questions about giardia and how it can reoccur since the first time the nurse didn't give me any information about it, just the name and what medicine I needed. The receptionist again didn't know anything. At this point I was getting frustrated and so I took my kitten to another vet; they diagnosed him with giardia immediately, as well as a bacterial overgrowth and feline herpes which had caused him to become mostly blind in one eye. I was appalled that the Ann Arbor Animal Hospital had not caught any of this in the exam, and that two fecal tests missed the bacteria. I called back asking if I could get a refund for the second fecal and to express concern about the missed diagnoses, and was treated extremely rudely by the director, who told me to "not ever interrupt him again" while he gave me a long-winded lecture about how I was completely ignorant about the nature of lab tests and how they can be interpreted, and that it wasn't their tests, but ME who was mistaken. He refused to offer any sort of refund because it was "only 22 dollars." I told him I would never be going back. If you want to be treated with rudeness, wait forever in their waiting rooms, and receive bad treatment and poor or no guidance, by all means go here. If you actually care about your animal, go somewhere else. more
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