I have worked at Yale for 4 years, and I feel compelled to respond to Janet L. We are not allowed to refer or outsource delivery, installation or service. Most manufacturers like Whirlpool, Frigidaire and Bosch do not even offer service of any type. Over half the people at Yale work in after sale service or product support. In fact we have more service technicians than salespeople, (and will complete over 20,000 service calls...more than any other service company except for Sears).
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