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Customer Service/ Service Dept SUCKED!!! - Review by Ma. Arsenia S | Mike Miller Toyota

Mike Miller Toyota


Customer Service/ Service Dept SUCKED!!! 9/29/2007

I wanted to talk about my recent dealing with Miller Toyota Service Department. First of all, when my boyfriend and I got our 2008 Toyota Camry, it already had a defect on the windshield. We were told to go to the service department for it. Since we were getting our car with leather seats and tint, the service dept said they will have to take care of that first, since the factory defect is dealt with the warrantee dept. When the leather was done and the tint, the leather was too tight and too loose at the same time. The leather on the driver seat was rubbing too much on the center console, which made it too slow to adjust the driver seat and it made annoying sound. The passenger seat was loose (it had wrinkles), the back seat arm rest was also loosely done, the threads were coming out underneath the headrest, the right door panel on the back was cracked open and the tint already had a scratch on the driver side when we got the car (we didn't make a big deal since it was barely visible). We took the car back to Miller and they were able to fix some of the problems. When we got the car back, the door panel being cracked open remained the same. The carpet was lifted ( they didn't fix it back) and there was a piece from the passenger seat that they just left on the floor. We took the car back the 3rd time and they were able to attach the piece on the bottom of the passenger seat and they also fixed the carpet, but the door panel was still cracked open. Now, that the leather and tint was done, we had to take care of the windshield. We took the car on a Friday. We were told that the people bringing the parts might not work on the weekends so our car might be done til Monday. We got a rental for free. Monday comes, we called and left messages 3 times, if the car was gonna be done because we had to go to work and the rental was due Monday. I called the fourth time just to make sure that the person we left the car to was working that day. I was told that the person was there that day, Monday. My boyfriend and I did not get a call that day at all. Not even to let us know that the car won't be done. This is very bad service! The next day, we got a phone call that the car was ready to be picked up, Tuesday. The person said to my boyfriend that she was sick, so she didn't call us (but she went to work!). After all these trips to Miller, we will never buy a car from them again and for that matter, we won't buy a Toyota again. The customer service sucked! I had to drive from the other end of the town, in traffic, just to see that not everything is taken care of and that we have purchased a brand new defective car. We are very unhappy about all this! more
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