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Too expensive BMW repair - Review by marie n | Alex's Autohaus, Inc.

Alex's Autohaus, Inc.

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Too expensive BMW repair 9/5/2007

Alex Autohaus gouges its customers. Our friends recommended it when they took their Audi there. We took our BMW in and when we got the bill it was over $1000 for a couple simple repairs. One was for $500.00 to replace the Sunroof cables. After we got it back, the sunroof leaked, so we took it back thinking it would be covered under some type of warranty. They said the seal was bad and charged another $250.00. Why wouldn't they say the seal was bad when they took the roof off in the first place. How could it have gone from "ok" condition to "needing to be replaced" in a month. Doesn't it seem like it might have been something they did when they replaced the cables. Won't ever go back, either will our friends. Unfortunately there isn't too many BMW repair places, so we're kind of screwed and Alex knows how to do it. more
Owner response
Owner response 8/7/2009
I strongly protest against the word gouging. Every business has to calculate their costs and charge accordingly. I am 13 years in business now. The US has a free market and you will always find different prices for a product. Gouging is fraud and we are a honest business. Yes and there are businesses that charge less than us for the same services. That is why we provide estimates
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