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Pure nightmare - Review by Gabor H | Metropolitan Design Nationwide

Metropolitan Design Nationwide


Pure nightmare 9/2/2007

I paid 1770 dollars for a Collezione Europa D9500 dining set consisting of 6 chairs and a leg table to Metropolitan Living On January 19, 2007. I was promised to receive the order within 6 weeks. After waiting 8 weeks I opened a credit card dispute. Right before that a delivery company contacted me claiming they had the delivery from Metropolitan Living, but the night before the scheduled delivery date (February 24) they canceled claiming the warehouse was closed. After 9 weeks I received the correct chairs with an incorrect table (round glass top, instead of rectangular 4-leg), so I had to refuse the table.I kept the chairs only under the assumption that the seller would deliver the matching table. Two days later the seller admitted that they had the wrong SKU number on their webpage, and even later they offered me a refund of 311.99 dollars as a compensation for me having to wait another 6 weeks for the table. I did not get the promised refund for 15 days, it had to reopen the dispute and seller charged my credit card first instead of crediting it. Shipping the new table took more than 6 weeks again, and Metropolitan had to hold it until I returned from vacation. (As agreed in advance in April.) Upon my return in August, it took 5 phone calls to initiate delivery, and on September 1, a table with split slide rails showed up at my house, which I had to send back again. Avoid them at all cost! more
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